Possible reasons for update failure:
| • | no free disk space required to perform a database backup before the update; |
| • | no access (write access) to the directory to which database is to be backed up before the update; |
| • | incorrect path to the database backup (e.g. on a mapped drive). It is recommended that UNC network path is set (e.g. "\\Server_Name\Shared_resource\Backup"); |
| • | SQL AGENT service not running. |
Solution
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A copy of the database should be made using: "Database Manager" software:
| 2. | Make a copy of the database by selecting Database backup in Backup menu (a detailed description in: "Backup" topic). |
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INELO shall not be responsible for data loss caused by the failure to make program database backup.
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To update the database, you must run the "aktualizacja4T.exe" file with "-ignore" parameter.
Default path to this file: "C:\Program Files\INELO*\4Trans" or, for 64-bit systems: "C:\Program Files(x86)\INELO*\4Trans".
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| 1. | Running the file with parameter: |
| a. | make a shortcut to "aktualizacja4T.exe" file; |
| b. | right-click on the shortcut and select Properties; |
| c. | in Target path field, add "-ignore" to "C:\Program Files\INELO*\4Trans\aktualizacja4T.exe" path (remember about the space before - Fig. bellow parameter). |
 | | Fig. "-ignore" parameter. |
If update continues to fail, contact the software vendor service.
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*) For 4Trans 3.10 version, all of the above directories and path names have the old name: PCNETSERVICE instead INELO.
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